Return & Refund Policy
The Glowmance Experience – Creating Beautiful Experiences
At Glowmance, we are dedicated to delivering a smooth, reliable, and satisfying shopping experience. Every order is carefully packed and shipped with utmost care to ensure it reaches you safely. While we aim for perfection, we understand that unexpected situations may arise. In such cases, our support team is always ready to assist you promptly and efficiently. Your satisfaction remains our top priority, and we strive to make your experience with Glowmance simple, transparent, and trustworthy.
Cancellation Policy – How It Works
Customers have the option to cancel their order either before it is dispatched or within 1 hour of placing the order, whichever occurs earlier. Once this time frame has passed or the order has been processed, cancellation requests will not be accepted. Partial cancellations or cancellation of individual items from an order are not permitted.
To request a cancellation, customers must contact us at help@glowmance.in. For prepaid orders cancelled within the allowed time window, a full refund will be initiated. The refund process generally takes 24–48 business hours after approval.
Please note that Glowmance does not allow order cancellations after delivery due to hygiene and safety reasons. Glowmance also reserves the right to refuse transactions or delay refunds in cases involving repeated cancellations or suspicious activity.
Return & Refund Policy
Glowmance follows a strict no return policy once the product has been delivered and accepted by the customer. Products cannot be returned, especially if they are opened, used, or unsealed.
Refunds are only applicable under limited conditions such as:
- If the customer is unable to receive the order
- If the delivery location is not serviceable
In such cases, once the issue is verified, a refund will be processed to the original payment method.
Damaged Products
If you receive a damaged product, you must report the issue within 48 hours (2 days) of delivery. After proper verification by our team, you may be eligible for a replacement or refund. Supporting proof such as clear images or an unboxing video is highly recommended for faster resolution.
Wrong or Incomplete Orders
If you receive an incorrect or incomplete order, you must notify us within 48 hours of delivery. After verification, we will arrange for a replacement or resolve the issue promptly. An unboxing video is recommended to support your claim.
Product Effectiveness
If you feel that any Glowmance product is not effective, you may contact us within 7 days of consistent usage. Our team will review your concern and may provide guidance. In genuine cases, we may offer a coupon equivalent to the product value for future use. No monetary refunds will be provided in such cases.
Adverse Reactions
Glowmance products are created with care; however, individual skin types may react differently. Customers are strongly advised to perform a patch test before full application. In case of irritation or adverse reactions, discontinue use immediately and contact our support team. Glowmance will not be responsible for reactions caused due to individual sensitivities or improper usage.
Important Notes
Glowmance does not offer dermatological treatments or medical advice. All products are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any disease. Glowmance does not provide any monetary compensation under any circumstances beyond the policy stated above.
Contact Information
Glowmance
House No-599/2, Sector-127, Mohali, Punjab – 140301
Phone: +91 82848-60189
Email: help@glowmance.in
Working Hours: Monday to Saturday (10:00 AM – 6:00 PM)